UQL2781 Rustic Chandelier, 23"H x 19.5"W, Weathered Black Finish, Walsall Collection

FREE RETURNS

At Urban Ambiance, we understand that plans can change during home renovations. So if you find yourself in a position of needing to return an item... no problem! We'll make it easy on you with pre-paid return labels and no restocking fees!


PRE-PAID RETURN SHIPPING LABELS

We'll cover your return shipping costs! Should you need to setup a return, just reach out to us at returns@urbanambiance.com and we'll reply back with a printable PDF return label which not only ensures the light makes it back to the right location, but covers all shipping costs too. Simply drop it off with UPS and you're done!


NO RESTOCKING FEES

Once the package arrives back at our warehouse and is checked in, we'll issue you a FULL refund. No restocking fees or any other nonsense. You return it, you get all your money back. Its that simple.


90-DAY RETURN PERIOD

We recognize that many of our customers are purchasing fixtures well in advance of installation, and as such, we are pleased to offer a 90 day return window from delivery. So relax... You've got time.


RETURNS@URBANAMBIANCE.COM

Need to setup a return? Just send us a note at returns@urbanambiance.com and we'll reply with a pre-paid return shipping label and basic return instructions.

 

  

 

Giving back to our communities is part of our ethos. It's in our DNA. At Urban Ambiance, we recognize that our business success is predicated on the success of the communities we serve. As such, we are committed to providing for those who need it most. Through our partnership with Habitat for Humanity, we are donating a percentage of our profits to help them in their endeavors to build new homes for the needy.

 

Early on at Urban Ambiance, we established the goal of building a successful business balanced with a healthy dose of social consciousness. Though ambitious (and daunting), we keep our strategy simple: 1) identify and source elegantly designed, innovative products 2) Continue to refine and improve the online shopping experience 3) demonstrate our commitment to building strong, vibrant communities.

 

Obviously, we can't do this alone. We need voices in the community who are equally impassioned about design-forward, quality products and are committed to helping their neighbors move in this revolutionary direction. As you shop at Urban Ambiance for the first time (and hopefully return!), it's important to recognize that you are becoming part of a movement. Together we can change an industry which has always followed the status quo, while helping families who need it the most.