Whether it be broken glass, or more extension rods, we got you covered under our free parts program.
While we do our best with packaging, it can occasionally occur that a shipment arrives with a broken glass globe/shade. Likewise, we have had the occasional customer report that they broke a globe while changing a bulb.
In these situations, no need to worry. Under our free parts program, replacement glass is always free to our customers. Just let us know, and we'll get the glass on its way!
For our customers with gloriously high ceilings, we have good news for you too: Should you need additional extensions rods or chain lengths for your chandeliers and/or pendants, just let us know, and we'll provide as needed at no additional charge.
Give us a call at 855-303-4229 or email us at firstname.lastname@example.org, and we'd be happy to lookup your order, identify your fixture, and process your order for a replacement part.
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