At Urban Ambiance, we understand that plans can change during home renovations. So if you find yourself in a position of needing to return an item... no problem! We'll make it easy on you with pre-paid return labels and no restocking fees!
We'll cover your return shipping costs! Regardless of the reason for your return, should you need to send an item back to us, just send us a note at firstname.lastname@example.org and we'll reply back with a printable PDF return label. This label not only ensures the light makes it back to the right location, but covers all shipping costs too. Simply drop it off with UPS and you're done!
Once the package arrives back at our warehouse and is checked in, we'll issue you a FULL refund. No restocking fees or any other nonsense. You return it, you get all your money back. Its that simple.
We recognize that many of our customers are purchasing fixtures well in advance of installation, and as such, we are pleased to offer a 90 day return window from delivery. So relax... You've got time.
Need to setup a return? Just send us a note at email@example.com with your name, order number (if you have it), and the items you would like to return (model number(s) listed on box) and we will reply with your pre-paid label(s).
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