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Set Up a Return

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Easy Return Process
Urban Ambiance Hassle Free Returns

At Urban Ambiance, we've gone to great lengths to make the return process as simple as possible, while ensuring you get your money back quickly. 

If prior to installation, you decide you no longer want your fixture and would like to return it for a refund, we've got you covered. 

100% Free Returns

Easy as 1 - 2 - 3:

  1. Complete the return form on this page. 

  2. Once your return request has been authorized, you'll be provided with a pre-paid shipping label. Simply print the label, affix it over the original shipping label, and drop the package off with UPS. 

  3. Once the item is received back at our warehouse and inspected to confirm it has not been installed and in good condition, we will issue a full refund (we do not charge any restocking fees). 

That's it. So easy!

Return Request Form
Order Number:*
Name:*

Street Address:*
City:*
State:*
Zip:*
Email:*
Phone Number (numbers only):*
Additional Information:
* Required Fields