Set Up a Return
Easy Return Process
At Urban Ambiance, we've gone to great lengths to make the return process as simple as possible, while ensuring you get your money back or store credit quickly.
If prior to installation, you decide you no longer want your fixture and would like to return it, we've got you covered.
100% Free Returns
Easy as 1 - 2 - 3:
Complete the return form on this page.
- Once your return request has been authorized, you'll be provided with a pre-paid shipping label. Simply print the label, affix it over the original shipping label, and drop the package off with UPS.
- Once the package arrives back at our warehouse and is inspected to confirm it has not been installed, is in good condition, and received within the 90-day return window, we'll issue you a FULL refund. For those items received outside of the 90 day return window, we will issue you store credit for the full amount you paid for the fixture.
That's it. So easy!