UQL2330 Industrial Chandelier, 15.5"H x 24"W, Brushed Nickel Finish, Pasadena Collection
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QUESTIONS & ANSWERS
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What is the return policy? Please
Hi Sharon,
Thanks for your question.
Here is our return policy:
We'll cover your return shipping costs!
Regardless of the reason for your return, should you need to send an item back to us, just send us a note at returns@urbanambiance.com and we'll reply back with a printable PDF return label.
This label not only ensures the light makes it back to the right location, but covers all shipping costs too.
Simply drop it off with UPS and you're done! Once the package arrives back at our warehouse and is checked in, we'll issue you a FULL refund.
No restocking fees or any other nonsense. You return it, you get all your money back. It's that simple.
We recognize that many of our customers are purchasing fixtures well in advance of installation, and as such, we are pleased to offer a 90 day return window from delivery.
So relax... You've got time.
If you have any other questions, please let us know.
Warm Regards,
Urban Ambiance Customer Care
Giving back to our communities is part of our ethos. It's in our DNA. At Urban Ambiance, we recognize that our business success is predicated on the success of the communities we serve. As such, we are committed to providing for those who need it most. Through our partnership with Habitat for Humanity, we are donating a percentage of our profits to help them in their endeavors to build new homes for the needy.
Early on at Urban Ambiance, we established the goal of building a successful business balanced with a healthy dose of social consciousness. Though ambitious (and daunting), we keep our strategy simple: 1) identify and source elegantly designed, innovative products 2) Continue to refine and improve the online shopping experience 3) demonstrate our commitment to building strong, vibrant communities.
Obviously, we can't do this alone. We need voices in the community who are equally impassioned about design-forward, quality products and are committed to helping their neighbors move in this revolutionary direction. As you shop at Urban Ambiance for the first time (and hopefully return!), it's important to recognize that you are becoming part of a movement. Together we can change an industry which has always followed the status quo, while helping families who need it the most.
