UHP2465 Luxury Crystal Chandelier, 29-1/4"H x 28"W, Antique Silver Finish, Lille Collection

SECTION 1 - CANCELLATIONS:

If you need to cancel an order, please contact us immediately at returns@urbanambiance.com. 

If your order has not shipped, it may be cancelled for a full refund. 

If your order has shipped, it will be treated as a return.  See below for return information and refunds.

SECTION 2 - RETURNS:

Our return policy lasts 30 days. If 30 days have gone by since your product was delivered, unfortunately we can’t offer you a refund or exchange.

ALL returns require a Return Authorization.  Please contact us at returns@urbanambiance.com for a return authorization and instructions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

SECTION 3 - REFUNDS:

Full Refunds:

Full refunds and/or replacements are issued for all returns requested within 30 days since delivery.  No restocking fees.

Partial Refunds:

If more than 30 days has passed since delivery, return requests may be approved or denied at our discretion.  A 25% restocking fee may be assessed and omitted from your refund.
 

Payment Release:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@urbanambiance.com.

SECTION 4 - RETURN SHIPPING:

Please contact us at returns@urbanambiance.com for a Return Authorization and instructions.

In cases of damage, defect, or wrong-item shipped, return shipping is paid for by Urban Ambiance LLC.

For all other returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you would like, you may request a pre-paid shipping label to be issued to you, with costs deducted from your refund.  

Depending on where you live, the time it may take for any exchanged and/or replaced product to reach you may vary.

Giving back to our communities is part of our ethos. It's in our DNA. At Urban Ambiance, we recognize that our business success is predicated on the success of the communities we serve. As such, we are committed to providing for those who need it most. Through our partnership with Habitat for Humanity, we are donating a percentage of our profits to help them in their endeavors to build new homes for the needy.

Early on at Urban Ambiance, we established the goal of building a successful business balanced with a healthy dose of social consciousness. Though ambitious (and daunting), we keep our strategy simple: 1) identify and source elegantly designed, innovative products 2) Continue to refine and improve the online shopping experience 3) demonstrate our commitment to building strong, vibrant communities.

Obviously, we can't do this alone. We need voices in the community who are equally impassioned about design-forward, quality products and are committed to helping their neighbors move in this revolutionary direction. As you shop at Urban Ambiance for the first time (and hopefully return!), it's important to recognize that you are becoming part of a movement. Together we can change an industry which has always followed the status quo, while helping families who need it the most.