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Returns and Refunds

SECTION 1 - CANCELLATIONS:

If you need to cancel an order, please contact us immediately at returns@urbanambiance.com. 

If your order has not shipped, it may be cancelled for a full refund. 

If your order has shipped, it will be treated as a return.  See below for return information and refunds.

 

SECTION 2 - RETURNS:

Our return policy lasts 90 days. If 90 days have gone by since your product was delivered, unfortunately we can’t guarantee a refund or exchange.

ALL returns require a Return Authorization.  Please contact us at returns@urbanambiance.com for a return authorization and instructions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

SECTION 3 - RETURN SHIPPING:

In most cases, return shipping is paid for by Urban Ambiance. Please contact us at returns@urbanambiance.com for pre-paid return mailing labels.

Return shipping pre-paid labels are sent digitally (via email) and require that they be printed and applied to the box.  Packages must be dropped off at a local UPS store, or other location that accepts UPS packages.

In the event you pay for return shipping yourself, Urban Ambiance is unable to provide a refund in excess of the order total for any additional shipping costs incurred.

 

SECTION 4 - REFUNDS:

Full Refunds:

Full refunds and/or replacements are issued for all returns requested within 30 days since delivery.  No restocking fees.


Partial Refunds:

If more than 90 days has passed since delivery, return requests may be approved or denied at our discretion and certain fees may apply.
 

Payment Release:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days.

 

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@urbanambiance.com.