Returns and Refunds
SECTION 1 - CANCELLATIONS:
If you need to cancel an order, please contact us immediately at firstname.lastname@example.org.
If your order has not shipped, it may be cancelled for a full refund.
If your order has shipped, it will be treated as a return. See below for return information and refunds.
SECTION 2 - RETURNS:
Our return policy lasts 30 days. If 30 days have gone by since your product was delivered, unfortunately we can’t offer you a refund or exchange.
ALL returns require a Return Authorization. Please contact us at email@example.com for a return authorization and instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
SECTION 3 - REFUNDS:
Full refunds and/or replacements are issued for all returns requested within 30 days since delivery. No restocking fees.
If more than 30 days has passed since delivery, return requests may be approved or denied at our discretion. A 25% restocking fee may be assessed and omitted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days.
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SECTION 4 - RETURN SHIPPING:
Please contact us at email@example.com for a Return Authorization and instructions.
In cases of damage, defect, or wrong-item shipped, return shipping is paid for by Urban Ambiance LLC.
For all other returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like, you may request a pre-paid shipping label to be issued to you, with costs deducted from your refund.
Depending on where you live, the time it may take for any exchanged and/or replaced product to reach you may vary.