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Free returns, no restocking fees

Returns, Made Easy

At Urban Ambiance, we understand that plans can change during home renovations. So if you find yourself needing to return an item, no problem. We make it easy with pre-paid return labels and no restocking fees.

Initiate a Return

How Returns Work

1. Send us a note

If your fixture hasn’t been installed and is still in its original packaging, email returns@urbanambiance.com, whatever the reason for your return.

2. Print your free label

We’ll reply with a printable PDF return label. It routes your fixture to the right location and covers all shipping costs.

3. Drop it off with UPS

Pack the fixture in its original packaging, attach the label, and drop it off with UPS. That’s it, you’re done.

4. Get your refund

After inspection at our warehouse, you’ll receive a full refund within 90 days of delivery, or full store credit after that.

The Details

Pre-paid return shipping labels

We’ll cover your return shipping costs. If your fixture has not been installed and is still in its original packaging, regardless of the reason for your return, simply send us a note at returns@urbanambiance.com and we’ll reply with a printable PDF return label. This label not only ensures the fixture makes it back to the right location, but covers all shipping costs too. Drop it off with UPS and you’re done.

No restocking fees

Once the package arrives back at our warehouse and is inspected to confirm it has not been installed, is in good condition, and was received within the 90-day return window, we’ll issue you a full refund. For items received outside of the 90-day return window, we’ll issue store credit for the full amount you paid for the fixture. No restocking fees or any other nonsense. It’s that simple.

90-day return period

We recognize that many of our customers purchase fixtures well in advance of installation, so we’re pleased to offer a 90-day return window from delivery. So relax, you’ve got time. Should you need to return your fixture after 90 days, we’ll still honor the return and provide store credit.

Ready to start a return?

Set up your return in a few minutes and we’ll send your pre-paid label. Have your order details handy and make sure the fixture is uninstalled and in its original packaging.

Initiate a Return

Have additional questions? Email our returns team at returns@urbanambiance.com